Would you like help, support or the answers to your questions about Adras solutions or about how you can streamline your work processes? The Adra consultancy team is always there to answer your questions and put you on the right track. They specialise in finance and accounting, and have extensive experience and knowledge of which financial flows, types of reconciliations and customer deposits occur in an accounts department.

Our support department is staffed 9 am – 5.30pm, Monday-Friday. To serve you best, we use a remote control program and a case management system. You can e-mail us 24 hours a day. During the working week, we usually answer straight away, and you will certainly get a response or feedback with 24 hours. If there is a weekend in between, it could take until the next working day!  In our Support Portal you will find the answers to many frequently asked questions.

 

 

Get in touch with us!

Address:

18 King William Street

London, EC4N 7BP

International Support Desk:

7 am – 4 pm (GMT)

Telephone:

(+47) 21 30 00 00

E-mail:

support@adra.com

 

Use the Support Center

Adra Support Center gives you and your organisation a high-quality experience 24/7/365. The portal provides you with step by step instructions, videos and Best Practice experience so that you can maximise your usage and explore the benefits of our products and services. 

Already a user?

If you already have a log in, click here to jump to the portal

Portal Highlights:
  • Log, view and follow your support cases
  • Training for all users roles
  • “Step by step” instructions of all common tasks
  • Video instructions for all steps in the work process

Support Portal Video Example

  • Quick Guides
  • Access and download guides and product documentation
  • Download new software
  • TeamViewer support tool
  • Webinars and product introductions
Not a user?

 If you’re not a user just yet, click here to apply for access.

 

Feedback to our Product Development Team?

You are always welcome to us with your feedback – good and bad. Share your ideas and suggestions how we can improve our software or services.

  Examples:

  • New or improved functionality
  • What you love or don’t like in the systems 
  • Better ways of working or doing certain tasks
  • Improved documentation
  • Etc

Click here to give your feedback

Note: All Bug reports must be addressed to Adra Support.