The main purpose of this acceptable usage policy is to give you and your company secure, reliable and stable access and use of Adra’s SaaS software (connected to our SaaS environment), and to protect your company’s data and privacy. It is designed to protect Adra, our employees, customers and other partners from harm caused by the misuse of our products and your data. Misuse includes both deliberate and inadvertent actions. In terms of definitions throughout this AUP, “Users” are everyone who has access to any of Adra’s software applications. This includes permanent users/employees but also temporary users/employees such as external auditors.


All users/employees should use their own judgement regarding what is unacceptable use of Adra’s software and the following points below are provided as examples of unacceptable use. Users may not use Adra’s software in illegal, abusive, or irresponsible ways, including but not limited to:

  • 2.0.1 – Criminal or civil violations that include infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information.
  • 2.0.2 – Displaying, performing, sending, receiving or storing any content that is obscene, pornographic, lewd, lascivious, or excessively violent, regardless of whether the material or its dissemination is unlawful.
  • 2.0.3 – Reselling Adra’s services, in whole or in parts, to anyone, without Adra’s prior written consent, or misrepresenting your relationship with Adra.
  • 2.0.4 – Introducing or activating any viruses, worms, harmful code and/or Trojan horses.
  • 2.0.5 – Any penetration and/or security testing is not allowed on production environments without approval by Adra. Please contact if you want to do security testing on our products.

Violation of any prohibited use will not be tolerated and necessary actions from section “Consequences” will take place immediately.


The following points below are Adra’s regulations on acceptable usage of our software in considering optimal performance, security, privacy and storage limits. If we notice that you or your company’s users exceed the allocated points below, necessary actions from section “Consequences” will take place immediately. If the violation is accidental and/or conducted as minor by Adra we will request you to take required action so that you and/or your users will get back within these regulations.

Usage limits

1. Adra BALANCER; The table below shows the maximum usage limits that we allow per each unique customer’s BALANCER software for different storage, files and imports:

Type Max. limit
Size per uploaded file 100 MB
Number of legal entities 150
Number of registered accounts 10 000
Number of rows for “Job”-imports per file 25 000
Number of rows for imports per legal entity per file   5 000
Number of accounts assigned to a unique user 4 000


Importing data: If larger files are required, we highly recommend you to split these files into multiples before importing. To avoid performance issues and unnecessary CPU usage on the software and our server, no user should have more than 4 000 accounts assigned to them at once.

2. Adra ACCOUNTS; Importing data: All uploaded files should not go above 100 MB in size per file. The normal file size of a transaction file (text format) is between 1 KB and up to 20 MB. The larger the files are, the more is the possibility to create data loops that may interfere with the software performance. If larger files are required, we highly recommend you to split these files into multiple ones before importing. If possible, we recommend you that the number of users assigned to work with each account group should be a minimum to avoid troubles that may follow.

3. Adra RECEIVABLES; Depending on the device you are running the software on and it’s capability, no uploaded file should go above 50 MB in size. The normal file size of a transaction file is between 1 KB and up to 20 MB. The larger the files are, the higher the possibility to create data loops that may interfere with the software performance.

User Responsibility

1. No user should visibly store their login credentials in any of our software and/or leave their login credentials unprotected inside/outside technical devices.

2. No user should allow anyone else to use their user ID/credentials and password on any of our software.

3. No user should leave their user accounts logged in at an unattended and unlocked computer.

4. No user should attempt to access data they are not authorized to see within their user role and limits in our software.

5. No user should attempt to access and/or interfere within our software architecture, development or framework.

6. No user should store personal files such as music, video, photographs or games on any of Adra’s software.

7. To avoid blacklisting, we highly recommend users to only use financial purposed file types in all our software. This includes the following (note – some are exclusive for our different software): .txt, .csv, .xls, .xlsx, .pdf, .xml, .cml, different bank statements. (If unsure, please contact Adra’s support for guidelines). You should not upload the following: different video files (.mp4, .mov, .wmv, .mpg etc), application files (.exe, .msi etc) and other files types that have no connection to the purpose of our software.


If you, your company’s users, including external users with approved connection to your Adra software, violate and/or frequently defies our prohibited usage and regulations, your company will be held responsible if any misuse leads to issues within Adra, our software, issues within your company or legal situations. This may lead to (1) blocked access, or a partial or full suspension, to our software, (2) reasonable actions appropriate to address the violation that have taken place determined by Adra and/or (3) immediate removal of the offending materials and/or user access.

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Updated: 2017-04-27